Survey

This survey should take no more than 90 seconds to complete.  Thank you for your time.



NAME
First Name
Who was your loan consultant?
Last Name
 
Regarding your Overall Experience...
1. To what degree were you satisfied with your overall experience?
Completely  
Very  
Satisfied  
Somewhat  
Not at All  
2. Were the terms you signed at closing as you expected?
Yes  
No  
3. Did you close on the scheduled date?
Yes  
No  
4. Would you use our service again, or would you recommend us to a friend?
Yes  
No  
Uncertain  
5. Throughout the process, how well informed were you as to the status of your loan?
Completely  
Very  
Informed  
Somewhat  
Not at All  
6. How easy and convenient was the process for you?
Completely  
Very  
Easy/Convenient  
Somewhat  
Not at All  
Regarding your Loan Consultant...
1. How knowledgeable was your consultant regarding available products?
Completely  
Very  
Knowledgeable  
Somewhat  
Not at All  
2. To what degree was your consultant willing to take the time to answer all of your questions?
Completely  
Very  
Willing  
Somewhat  
Not at All  
3. How friendly and enthusiastic was your consultant in assisting you?
Completely  
Very  
Friendly/Enthusiastic  
Somewhat  
Not at All  
4. Do you feel like you were offered options regarding your loan? For instance, were you shown multiple loan programs or different structures from which to choose?
Yes  
No  
Regarding the Support Staff...
1. Did you receive an introductory PHONE CALL from your processor within 4 days of submitting your initial signed paperwork to this office?
Yes  
No  
2. How friendly and enthusiastic was your processor in assisting you?
Completely  
Very  
Friendly/Enthusiastic  
Somewhat  
Not at All  
3. Did our support staff respond to your needs in a timely and professional manner?
Yes  
No  
4. Did you receive your Appraisal within 3 days of closing?
Yes  
No  
Additional Items...
1. How did you hear about us?
Friend or Family Member  
Acquaintance  
Realtor / Builder  
Website Application  
Other  
2. May we contact you personally regarding any of your answers?
Yes  
No  
What time would you prefer we call?
Morning  
Afternoon  
Evening  
If we can call you, what number should we call?
Feel free to summarize how our team did in your own words.
Please enter the code you see to the right
 

   17300 Preston Road    Suite 210    Dallas TX 75252    866.910.1480         

© 2009 PrimeLending, A PlainsCapital Company. Trade/service marks are the property of PlainsCapital Corporation, PlainsCapital Bank, or their respective affiliates and/or subsidiaries. Some products may not be available in all states. This is not a commitment to lend. Restrictions apply. All rights reserved. PrimeLending, a PlainsCapital Company is a wholly-owned subsidiary of a state-chartered bank and is an exempt lender in the following states: AL, AK, AR, CO, DE, FL, GA, HI, ID, IA, KS, KY, LA, MN, MS, MO, MT, NE, NY, NC, OH, OK, OR, PA, SC, SD, TX, UT, VA, WV, WY. Licensed by the Arizona Dept. of Financial Institutions-license #BK 0907334; California Department of Real Estate-license ID #01857468; California Department of Corporations- license #4130996; Connecticut Department of Banking-license #ML-13649; Illinois Dept. of Financial and Professional Regulation-license #MB.6760635; Indiana Dept. of Financial Institutions- license #11169; Maine Dept. of Professional & Financial Regulation-license #SLM8285; Maryland Dept. of Labor, Licensing & Regulation-license #11058; Michigan Dept. of Labor & Economic Growth-license #FR 0010163 and SR 0012527; Nevada Dept. of Business and Industry, Division of Mortgage lending-exempt license #732; New Hampshire Dept. of Banking- license #14553-MB; New Jersey Dept. of Banking and Insurance-license #0803658; New Mexico Regulation and Licensing Dept., Financial Institutions Division-license #01890; North Dakota Dept. of Financial Institutions-license #MB101786; Tennessee Dept. of Financial Institutions-registration #4023; Texas Regulated Loan License-license #7293; Vermont Dept. of Banking, Insurance, Securities and Health Care Administration- lender license #6127 and broker license #0964MB; Washington Dept. of Financial Institutions-license #520-CL-49075; Wisconsin Department of Financial Institutions-license #214170    Loan Officer Website by Loans Interactive
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