Survey

This survey should take no more than 90 seconds to complete.  Thank you for your time.



NAME
First Name
Who was your loan consultant?
Last Name
 
Regarding your Overall Experience...
1. To what degree were you satisfied with your overall experience?
Completely  
Very  
Satisfied  
Somewhat  
Not at All  
2. Were the terms you signed at closing as you expected?
Yes  
No  
3. Did you close on the scheduled date?
Yes  
No  
4. Would you use our service again, or would you recommend us to a friend?
Yes  
No  
Uncertain  
5. Throughout the process, how well informed were you as to the status of your loan?
Completely  
Very  
Informed  
Somewhat  
Not at All  
6. How easy and convenient was the process for you?
Completely  
Very  
Easy/Convenient  
Somewhat  
Not at All  
Regarding your Loan Consultant...
1. How knowledgeable was your consultant regarding available products?
Completely  
Very  
Knowledgeable  
Somewhat  
Not at All  
2. To what degree was your consultant willing to take the time to answer all of your questions?
Completely  
Very  
Willing  
Somewhat  
Not at All  
3. How friendly and enthusiastic was your consultant in assisting you?
Completely  
Very  
Friendly/Enthusiastic  
Somewhat  
Not at All  
4. Were you offered multiple loan programs and/or structures from which to choose?
Yes  
No  
Regarding the Support Staff...
1. Did you receive an introductory CALL from your processor?
Yes  
No  
2. How friendly and enthusiastic was your processor in assisting you?
Completely  
Very  
Friendly/Enthusiastic  
Somewhat  
Not at All  
3. Did our support staff respond to your needs in a timely and professional manner?
Yes  
No  
4. Did you receive your Appraisal within 3 days of closing?
Yes  
No  
Additional Items...
1. How did you hear about us?
Friend or Family Member  
Acquaintance  
Realtor / Builder  
Website Application  
Other  
2. May we contact you personally regarding any of your answers?
Yes  
No  
What time would you prefer we call?
Morning  
Afternoon  
Evening  
If we can call you, what number should we call?
Feel free to summarize how our team did in your own words.
Please enter the code you see to the right
 

   17300 Preston Road    Suite 210    Dallas TX 75252    866.910.1480         

Copyright © 2008 PrimeLending, A PlainsCapital Company. In accordance with Section 326 of the USA PATRIOT Act of 2000, PrimeLending is required to obtain a copy of the documents used in identifying our new account customers. This notice is being provided to your for adequate notice given under this act. Please note that the information above is not intended to be any decision of, or commitment to, any loan type or amount of loan for which one may qualify with any financial institution. The information is not intended to extend any legal, tax, or financial advice. The accuracy of the information contained in this advertisement is not guaranteed. Please consult a loan professional to learn more about your eligibility for and availability of a particular loan product.    Mortgage Site by Loans Interactive
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